Terms of service

Terms of service (DRAFT v2, awaiting Dan's approval)

Renamed 2026-08-20 (ticket 869em1n5x): the trading name changed

from Plan & Post to Just Granted. The controller is unchanged —

Blueworkz Ltd, company number 13258077. The contact address and

website named below still read planandpost.co.uk: the new domain

and mailbox are separate tickets (869em1nqu, 869em1ny7), and the

old address keeps working either way.

Status: DRAFT v2 (2026-08-07). Written by Claude for ticket E5,

revised against Dan's 7 Aug review, which settled every open question

from v1 (entity, liability cap, the bracketed numbers, support email)

and corrected the write-once rule. Not published, not in force, **not

legal advice**. A solicitor's read-through before the first customer

was recommended and has now been decided against — see the update

below.

Update, 2026-08-19 (ticket 869ef85a2, Dan's decision): **no

formal solicitor review has been commissioned.** Dan discussed the

business model and this documentation with a solicitor in detail and

decided not to pay for a formal review at this stage; he may revisit

it when revenue is material. This document therefore stands as ours,

unreviewed by a lawyer, and nothing in it has been approved by one.

Changed in v2: entity named; support email real; the "write only

once" prohibition removed (two-stage sending is the intended

product); VAT, indemnity and standard boilerplate clauses added after

reviewing the incumbent's own subscription agreement.

1. Who these terms are between

These terms are between Blueworkz Ltd (company number 13258077,

registered at 39 Crispin Field, Pitstone, Leighton Buzzard,

LU7 9BG, United Kingdom) — "we", "us" — and the

business subscribing to the service — "you".

The service is Just Granted, at planandpost.co.uk. Just Granted is

a trading name of Blueworkz Ltd.

2. What the service does

We collect planning applications published by UK local planning

authorities, make them searchable, and — on your instruction — print and

post letters to the applicants you select.

What we do not do: we do not introduce you to anyone, guarantee a

reply, guarantee that a letter arrives, or promise any level of business

resulting from the service.

3. What we charge, and when

• Subscriptions are billed monthly in advance, at the price shown

when you subscribe. The month is paid for before it begins, and the

data the plan unlocks is shown only while a payment covers it. A

bespoke per-council subscription also carries a minimum term of **30

days** from the date you add the council.

• Letters are paid for before they are posted. Letters beyond the

allowance included in your plan, and every letter on pay-as-you-go, are

taken from letter credit you have already bought. The price is shown

before you confirm each send. A letter that fails at the printer is put

back on your credit balance.

• Subscription fees are non-refundable once paid. Cancelling stops

the next payment. It does not refund the period you are in, and it does

not turn it into credit — you keep that period in full until it ends.

• Payment is by card via Stripe. We do not store your card details.
• If a payment fails, your access runs to the end of the period you have

already paid for and then stops. Letters you have already paid for

still go out — that money is yours and you bought those letters.

• VAT. Prices are shown exclusive of VAT unless stated otherwise.

Where VAT or any other tax is chargeable, it is added at the rate in

force at the tax point.

Spend caps. Every account has a monthly cap on letter spend. We will

not post letters beyond it. Raising a cap requires our agreement — this

is deliberate, and protects you.

No lock-in. There is no annual commitment, no automatic renewal of a

fixed term, and no acceleration of future fees if a payment is late. You

pay monthly for what you use, and you can stop.

4. The data we give you, and its limits

Planning application data is published by councils, not by us. We

present it as we find it.

We do not warrant that the data is complete, current or accurate. Councils

publish at different times, in different formats, and sometimes not at

all; some withhold applicant names entirely. Where a council's website is

unavailable or changes, there may be gaps. We make reasonable efforts to

detect and repair such gaps and to tell you where coverage is thin.

You must not resell, redistribute or publish the data we provide, or

use it to build a competing dataset. You must not use automated tools to

extract data from the service beyond the export features we provide.

5. Your responsibilities when writing to people

This is the part that matters most, because it is your name on the letter.

• You are the sender. The letters are written by you, sent on your

instruction, and identify your business. You are responsible for their

content.

• You must comply with data protection law in how you use the personal

data we provide — in the UK, principally UK GDPR and the Data Protection

Act 2018. Our privacy notice explains the basis on which the data is

processed. If you are outside the UK, you must also comply with the law

that applies to you.

• You must honour opt-outs. Anyone who asks not to be written to is

added to a suppression list that applies across the whole service,

permanently and for every customer. You must not work around it.

• You must not send anything misleading, threatening, or implying an

official or council connection. You must not claim a planning decision

has been made when it has not.

• Contact frequency. The service is designed for up to two letters per

applicant per application: one when the application is submitted, and

one when it is decided. Do not use the service to contact the same

applicant about the same application more often than that.

We may suspend or terminate an account that breaches this section, without

refund, and we will tell you why.

6. Availability

We aim to keep the service available but do not guarantee uninterrupted

access. We may take it down for maintenance, ideally with notice.

7. Liability

Nothing in these terms limits liability for death or personal injury

caused by negligence, for fraud, or for anything else that cannot lawfully

be limited.

Subject to that, **our total liability to you in any 12-month period is

limited to the fees you paid us in that period**, and we are not liable

for loss of profit, loss of business, loss of anticipated savings, or

indirect or consequential loss.

We are not liable for the consequences of letters you chose to send.

8. Indemnities

We indemnify you against any third-party claim that your permitted use

of the service infringes that third party's intellectual property rights.

If such a claim is made or looks likely, we may at our own cost obtain the

right for you to continue, change the service so it no longer infringes,

or end your subscription and refund fees paid for the unused period.

You indemnify us against any claim arising from the content of letters

you sent, your breach of section 5, or your use of the data other than as

these terms allow.

For either indemnity, the party claiming must tell the other promptly, let

them control the defence and any settlement (no settlement that admits

fault on the other's behalf without consent), and cooperate reasonably.

9. Ending the agreement

• You may cancel at any time. Cancelling takes effect from the end of

the current paid period — it does not trigger any further charge, and

it does not refund or credit that period, which you keep in full.

Subscription fees are non-refundable once paid, and letters already

posted are not refundable. A bespoke council subscription also runs to

the end of its 30-day minimum term. Unspent letter credit stays on your

account.

• We may end the agreement on 30 days' notice, or immediately if

you breach section 5.

• On termination we stop processing your account and delete or anonymise

your data per our retention policy.

10. Changes to these terms

We may change these terms. Material changes will be notified by email at

least 14 days before they take effect. Continuing to use the service

after that means you accept them. If you do not accept a change, you may

cancel before it takes effect at no charge.

11. General

• Entire agreement. These terms, with our privacy notice, are the

whole agreement between us about the service and replace anything said

or written before. Any terms on your own purchase order do not apply.

• Assignment. You may not transfer your rights under these terms

without our written consent. We may transfer ours to a company that

takes over the service, provided your rights are preserved.

• Subcontractors. We may use suppliers (for example our print partner

and payment provider) to perform our obligations. We remain responsible

to you for what they do on our behalf.

• Force majeure. Neither of us is liable for a delay or failure caused

by something outside our reasonable control. This does not excuse your

obligation to pay for what has already been supplied.

• Notices. Notices to us go to hello@planandpost.co.uk or our

registered address. Notices to you go to the email address on your

account.

• No waiver. If we do not enforce a right straight away, we do not

lose it.

• Severability. If a provision is found unenforceable, the rest

continues to apply.

• Third parties. Nobody other than you and us has any right to enforce

these terms.

12. Law

These terms are governed by the law of England and Wales, and its

courts have exclusive jurisdiction.

13. Contact

hello@planandpost.co.uk