Terms of service

Terms of service (APPROVED 2026-08-27, amended 2026-10-14 — v5, was v4; v5 wording approved 2026-10-15)

v5, 2026-10-14 (869fh5t1k): the "Spend caps" paragraph in §3 was rewritten, because it had stopped being true. It said "Every account has a monthly cap on letter spend. We will not post letters beyond it. Raising a cap requires our agreement — this is deliberate, and protects you." On Dan's ruling of 14 Oct 2026 the company monthly spend cap was removed as a gate on sending: every chargeable letter is prepaid, so the cap protected none of our money and only ever refused money a customer was trying to spend — and because only staff could lift it, it stopped our first plan customer within an hour of signing up. A term promising a protection the software no longer provides is worse than no term, so it is replaced by what the software actually does. Nothing else in this document changed, and this is a consequential amendment rather than a new policy — the policy was Dan's ruling. The replacement wording was approved by Dan as written on 15 Oct 2026 (869fh5t1k, interactive review: "Approve v5 as written").

v4, 2026-08-29 (869enj3v8): one bullet added to §5, about the AI letter drafter. The customer privacy notice has told customers since 24 August not to type other people's personal details into the AI brief, because the brief leaves us for a third party. §5 — the section that governs conduct when writing to people — said nothing about it, so the obligation was disclosed in the notice and not imposed by the contract. It is now in both. Nothing else in this document changed.

Renamed 2026-08-20 (ticket 869em1n5x), and the contact address followed on 2026-08-27 (869ee2apd): the trading name changed from Plan & Post to Just Granted, and the address to write to is now hello@justgranted.co.uk on Dan's instruction. The controller is unchanged — Blueworkz Ltd, company number 13258077. hello@planandpost.co.uk is the same mailbox and still receives, so a letter or an objection sent to the old address is not lost.

APPROVED BY DAN, 27 August 2026 (869eqx27v): "I have read the complete GDPR pack, I approve all of it." The draft banner is lifted on every document in this pack at once, which is what he asked for. What his approval is not: it is not legal advice, no solicitor has read any of it (his decision of 2026-08-19, 869ef85a2), and it did not create the DPIA that §12.6 of the LIA says is needed before the first bulk-file sale — that DPIA was written on 2026-08-29 at his instruction (869eqy933 Q2), is at docs/gdpr/DPIA-BULK-DATA-FILE.md, and he signed it off separately on 2026-08-30 (869erd3f6 §3.1, "sign it off as written") — a different act from the pack approval above, and one that cleared a single condition (C8) rather than opening a sale: no bulk data file has ever been sold, offered for sale, or produced. The history below is kept as written.

All three of those questions are now answered — v3, 2026-08-29 (869eqy933). They were proration credits, unspent letter credit on closure, and whether Xero is the bookkeeping ledger at all. This is the version bump and the note the previous banner promised, rather than a silent edit:

• §3, proration (Q6). Dan chose "fix it properly: defer the removal date to the end of the paid period, so access and money end together", over leaving the credit and over switching proration off (which would have taken the access away and kept the money). §3 now says what the code now does. The code change is applications.subscriptions.removal_end_date plus a direction-dependent proration_behavior in billing/stripe_service.py: an increase is still prorated, so a council added mid-month is charged for the part-month it is used; a decrease is not, because by then the period it would credit has ended.
• §9, unspent letter credit (Q7). Dan chose "they can ask for it back and we refund it by hand", over leaving it on the account indefinitely and over expiring it. §9 says so, and the mechanism is a Stripe Dashboard refund plus manage.py letter_credit --withdraw, which takes the money off the ledger so the balance cannot spend money that has already left.
• Xero (Q8). "Yes, but not yet — decide it when real revenue is moving." Xero is therefore not named in these terms, and no clause depends on it. Nothing to change here; recorded so the question is not asked a fourth time.

History — status was: DRAFT v2 (2026-08-07). Written by Claude for ticket E5, revised against Dan's 7 Aug review, which settled every open question from v1 (entity, liability cap, the bracketed numbers, support email) and corrected the write-once rule. Not published, not in force, not legal advice. A solicitor's read-through before the first customer was recommended and has now been decided against — see the update below.

Update, 2026-08-19 (ticket 869ef85a2, Dan's decision): no formal solicitor review has been commissioned. Dan discussed the business model and this documentation with a solicitor in detail and decided not to pay for a formal review at this stage; he may revisit it when revenue is material. This document therefore stands as ours, unreviewed by a lawyer, and nothing in it has been approved by one.

Changed in v2: entity named; support email real; the "write only once" prohibition removed (two-stage sending is the intended product); VAT, indemnity and standard boilerplate clauses added after reviewing the incumbent's own subscription agreement.

1. Who these terms are between

These terms are between Blueworkz Ltd (company number 13258077, registered at 39 Crispin Field, Pitstone, Leighton Buzzard, LU7 9BG, United Kingdom) — "we", "us" — and the business subscribing to the service — "you".

The service is Just Granted, at justgranted.co.uk. Just Granted is a trading name of Blueworkz Ltd.

2. What the service does

We collect planning applications published by UK local planning authorities, make them searchable, and — on your instruction — print and post letters to the applicants you select.

What we do not do: we do not introduce you to anyone, guarantee a reply, guarantee that a letter arrives, or promise any level of business resulting from the service.

3. What we charge, and when

• Subscriptions are billed monthly in advance, at the price shown when you subscribe. The month is paid for before it begins, and the data the plan unlocks is shown only while a payment covers it. A bespoke per-council subscription also carries a minimum term of 30 days from the date you add the council.
• Letters are paid for before they are posted. Letters beyond the allowance included in your plan, and every letter on pay-as-you-go, are taken from letter credit you have already bought. The price is shown before you confirm each send. A letter that fails at the printer is put back on your credit balance.
• Subscription fees are non-refundable once paid. Cancelling stops the next payment. It does not refund the period you are in, and it does not turn it into credit — you keep that period in full until it ends.
• Removing a council takes effect at the end of the period you have paid for, not on the day you ask. You keep reading that council until then, and the charge for it stops on the same day your access does. This is the other side of the sentence above: because we do not refund a month you have paid for, we do not take it away either. Adding a council works the other way round — it starts the day you add it, and you are charged for the remaining part of that month only.
• Payment is by card via Stripe. We do not store your card details.
• If a payment fails, your access runs to the end of the period you have already paid for and then stops. Letters you have already paid for still go out — that money is yours and you bought those letters.
• VAT. Prices are shown exclusive of VAT unless stated otherwise. Where VAT or any other tax is chargeable, it is added at the rate in force at the tax point.

You cannot spend money you have not already given us. Letters are prepaid. Every chargeable letter is taken off your letter credit at the moment it is produced and before it goes to the printer, so a mailing can never post more than your credit covers: it sends what is funded, stops there, and the rest waits in the queue until you top up. Letters inside your plan's monthly allowance are already paid for by the plan.

Budgets you set yourself. Where you have an automation running on a saved search, you set a monthly budget on it and we will not post beyond that budget in a calendar month. That control is yours to set and to change. Until 14 October 2026 there was also an account-wide monthly cap that only we could raise; it was removed, because every letter being prepaid already means you cannot overspend, and a ceiling only we could lift turned out to refuse customers their own money.

No lock-in. There is no annual commitment, no automatic renewal of a fixed term, and no acceleration of future fees if a payment is late. You pay monthly for what you use, and you can stop.

4. The data we give you, and its limits

Planning application data is published by councils, not by us. We present it as we find it.

We do not warrant that the data is complete, current or accurate. Councils publish at different times, in different formats, and sometimes not at all; some withhold applicant names entirely. Where a council's website is unavailable or changes, there may be gaps. We make reasonable efforts to detect and repair such gaps and to tell you where coverage is thin.

You must not resell, redistribute or publish the data we provide, or use it to build a competing dataset. You must not use automated tools to extract data from the service beyond the export features we provide.

Bulk data files. A subscription to the service is not a licence to redistribute the data. If you want a national data file, or the right to pass data on to anyone else or to use it to train an AI model, that is a separate written licence on separate terms and a separate price (introduced 2026-08-27; ask us). Nothing in these terms grants it.

5. Your responsibilities when writing to people

This is the part that matters most, because it is your name on the letter.

• You are the sender. The letters are written by you, sent on your instruction, and identify your business. You are responsible for their content.
• You must comply with data protection law in how you use the personal data we provide — in the UK, principally UK GDPR and the Data Protection Act 2018. Our privacy notice explains the basis on which the data is processed. If you are outside the UK, you must also comply with the law that applies to you.
• You must honour opt-outs. Anyone who asks not to be written to is added to a suppression list that applies across the whole service, permanently and for every customer. You must not work around it.
• You must not send anything misleading, threatening, or implying an official or council connection. You must not claim a planning decision has been made when it has not.
• Contact frequency. The service is designed for up to two letters per applicant per application: one when the application is submitted, and one when it is decided. Do not use the service to contact the same applicant about the same application more often than that.
• The AI letter drafter is not a place for other people's details. If you use it, the brief you type is sent to a third-party AI provider to draft the letter. Put your offer, your trade and your tone in it; do not put an applicant's name, address or contact details in it, and do not put anything about a person that you would not put on a postcard. The addressing is done by us from the planning register and does not need the brief to carry it. Our privacy notice for customers says the same thing and explains where the brief goes.

We may suspend or terminate an account that breaches this section, without refund, and we will tell you why.

6. Availability

We aim to keep the service available but do not guarantee uninterrupted access. We may take it down for maintenance, ideally with notice.

7. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability to you in any 12-month period is limited to the fees you paid us in that period, and we are not liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss.

We are not liable for the consequences of letters you chose to send.

8. Indemnities

We indemnify you against any third-party claim that your permitted use of the service infringes that third party's intellectual property rights. If such a claim is made or looks likely, we may at our own cost obtain the right for you to continue, change the service so it no longer infringes, or end your subscription and refund fees paid for the unused period.

You indemnify us against any claim arising from the content of letters you sent, your breach of section 5, or your use of the data other than as these terms allow.

For either indemnity, the party claiming must tell the other promptly, let them control the defence and any settlement (no settlement that admits fault on the other's behalf without consent), and cooperate reasonably.

9. Ending the agreement

• You may cancel at any time. Cancelling takes effect from the end of the current paid period — it does not trigger any further charge, and it does not refund or credit that period, which you keep in full. Subscription fees are non-refundable once paid, and letters already posted are not refundable. A bespoke council subscription also runs to the end of its 30-day minimum term.
• Unspent letter credit is yours, and you can ask for it back. It stays on your account by default — there is no expiry date and we do not take it — and if you would rather have the money, ask us and we will refund the unspent balance to the card that paid for it. There is no charge for that and we do not ask why. Letters already posted are not refundable, because they have been printed and posted; what is left is credit for post that was never sent, and that is money we took for something we did not do.
• We may end the agreement on 30 days' notice, or immediately if you breach section 5.
• On termination we stop processing your account and delete or anonymise your data per our retention policy.

10. Changes to these terms

We may change these terms. Material changes will be notified by email at least 14 days before they take effect. Continuing to use the service after that means you accept them. If you do not accept a change, you may cancel before it takes effect at no charge.

11. General

• Entire agreement. These terms, with our privacy notice, are the whole agreement between us about the service and replace anything said or written before. Any terms on your own purchase order do not apply.
• Assignment. You may not transfer your rights under these terms without our written consent. We may transfer ours to a company that takes over the service, provided your rights are preserved.
• Subcontractors. We may use suppliers (for example our print partner and payment provider) to perform our obligations. We remain responsible to you for what they do on our behalf.
• Force majeure. Neither of us is liable for a delay or failure caused by something outside our reasonable control. This does not excuse your obligation to pay for what has already been supplied.
• Notices. Notices to us go to hello@justgranted.co.uk or our registered address. Notices to you go to the email address on your account.
• No waiver. If we do not enforce a right straight away, we do not lose it.
• Severability. If a provision is found unenforceable, the rest continues to apply.
• Third parties. Nobody other than you and us has any right to enforce these terms.

12. Law

These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction.

13. Contact

hello@justgranted.co.uk